Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is looking for dedicated Full-Time Customer Service Representatives to join our high-performing team. We pride ourselves on delivering exceptional service and offer comprehensive, paid training to set you up for success.
Our ideal candidate is reliable, empathetic, and ready to grow. We offer a flexible environment with positions available in Tampa, FL as well as Remote opportunities in Georgia. If you are ready to start a rewarding career with a competitive benefits package, we want to meet you.
Responsibilities
- Handle Inquiries: Answer inbound calls, emails, and chat messages with a professional, empathetic, and solution-oriented attitude.
- Resolve Issues: Troubleshoot customer problems and provide accurate information to ensure high customer satisfaction.
- Process Transactions: Accurately process orders, returns, refunds, and account adjustments using CRM software.
- Documentation: Maintain detailed and up-to-date records of all customer interactions and account activities.
- Team Collaboration: Communicate effectively with team leads and cross-functional departments to resolve complex escalations.
- Feedback Loop: Share customer insights and suggestions with management to help improve our products and services.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous customer service experience is a plus, but we provide paid training for motivated candidates with a strong work ethic.
- Skills: Excellent verbal and written communication skills; ability to speak clearly and persuasively.
- Computer Literacy: Proficiency in using computers, navigating the web, and basic knowledge of Microsoft Office Suite.
- Work Ethic: Ability to work in a fast-paced environment, handle multiple tasks, and meet tight deadlines.
- Availability: Must be available to work full-time hours, including weekends and holidays as required by business needs.