Job Description
Join Nexus Solutions' dynamic team as an Entry-Level Chat Support Specialist! We're hosting a hiring event for motivated individuals with no prior experience to launch careers in customer service. Our Charlotte-based team provides comprehensive training and growth opportunities in a collaborative, tech-forward environment. Help customers resolve inquiries via live chat while building foundational skills for long-term career advancement.
Responsibilities
- Deliver exceptional customer support through real-time chat interactions
- Resolve technical inquiries using knowledge base resources
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex issues
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written communication skills
- Ability to type 35+ WPM with accuracy
- Customer-focused mindset with patience
- Basic computer proficiency
- Availability for flexible shifts including weekends
- Reliable transportation to Charlotte office
- Eagerness to learn new technologies