Job Description
Join our award-winning customer service team in Austin and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support while enjoying immediate compensation and comprehensive paid training. No experience needed – we'll equip you with all the tools to succeed in a dynamic, growth-oriented environment. Daily pay means you get paid for your work every day, not every two weeks!
Why Choose Apex Connect Solutions?
- Daily Pay Option: Access your earnings immediately after each shift
- Paid Training: 2-week paid onboarding program with ongoing development
- Career Growth: Clear advancement paths to team lead/specialist roles
- Benefits Package: Health/dental/vision, 401k matching, paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Participate in ongoing coaching and quality improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking with CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset
- Must pass background/drug screening