Job Description
Join our dynamic team as a Customer Service Representative with immediate start and daily pay! Premier Solutions Group is seeking energetic professionals to deliver exceptional customer experiences for our Fortune 500 clients in Raleigh, NC. This temporary role offers the flexibility of same-day pay and rapid onboarding, perfect for those ready to start immediately.
Enjoy a supportive environment where your communication skills shine while resolving inquiries, processing orders, and maintaining customer satisfaction. With competitive hourly rates and opportunities for advancement, this is your chance to build a rewarding career path in customer service.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service complaints
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation to Raleigh, NC facility
- Immediate availability for onboarding