Job Description
Join our elite night shift team as a Chat Support Specialist in Columbus, OH! We're offering paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and the opportunity to work remotely while delivering exceptional digital support.
Why Choose Us?
- Comprehensive paid training program ($2,000 value)
- Performance-based quarterly bonuses
- Health/dental/vision benefits after 90 days
- Tuition reimbursement for tech certifications
Responsibilities
- Provide real-time chat support for SaaS products
- Resolve technical issues via secure messaging platforms
- Document cases in CRM with precision
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95% CSAT score through empathetic communication
- Adhere to SLA response time metrics
- Participate in weekly knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- 60+ WPM typing accuracy
- Basic troubleshooting experience
- Available for 11 PM - 7 AM shifts (Sun-Thu)
- Proficient in GSuite/Office 365
- Customer service certification preferred
- US citizenship or permanent residency required
- Background clearance for sensitive data access