Job Description
Join TechConnect Solutions as a Part-Time Chat Support Agent and kickstart your customer service career with comprehensive paid training! We're seeking empathetic communicators to deliver exceptional virtual support to our diverse client base. Enjoy flexible scheduling, competitive pay, and a collaborative remote environment while building valuable tech skills. No prior experience required—just a passion for helping others!
Why Work With Us?
- Free paid training program covering chat tools and troubleshooting
- Flexible hours (20-30 hrs/week) with remote options
- Career advancement into tech support or team leadership
- Comprehensive benefits package including health insurance
- Supportive culture with mentorship opportunities
Responsibilities
- Resolve customer inquiries via real-time chat support
- Document interactions and troubleshoot technical issues
- Collaborate with support teams for complex problem-solving
- Maintain accurate case records in CRM systems
- Adhere to SLA standards for response time and resolution
- Participate in ongoing training and skill development
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing speed (35+ WPM)
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection
- Available for evening/weekend shifts
- Must pass background check and drug screen