Job Description
Join our award-winning customer service team in Raleigh, NC and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support while earning every day. No more waiting for biweekly checks – get paid for your work immediately!
Why You'll Love This Role:
- Daily pay options through our secure payroll portal
- Immediate start – begin earning this week!
- Comprehensive training and career growth opportunities
- Modern, collaborative work environment in downtown Raleigh
- Competitive benefits package (health, dental, vision)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Valid NC driver's license if field support required