Job Description
Join our dynamic customer service team and make an immediate impact! Premier Customer Solutions is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This full-time position offers rapid onboarding and a supportive environment where your skills will thrive. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a company that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed daily performance metrics including call quality and resolution times
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Excellent verbal/written communication skills and active listening abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving skills with attention to detail
- Reliable transportation and flexible availability including weekends