Job Description
Join Fresno Connect Solutions as a Customer Service Representative and become the voice of excellence for our valued clients. We're seeking passionate individuals to deliver exceptional support experiences in a dynamic, team-oriented environment. Immediate start available for motivated candidates ready to make an impact in Fresno's growing business landscape. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a company that values your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently by analyzing information and providing tailored solutions
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to enhance product knowledge and service skills
- Meet/exceed performance targets including call resolution rates and quality scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude with resilience in high-pressure situations
- Must pass background check and drug screening