Job Description
Join our exclusive hiring event for weekend call center positions in Kansas City, MO and Illinois! ConnectSphere Solutions is seeking dedicated professionals to deliver exceptional customer support during high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for growth. Our event will feature on-the-spot interviews, same-day offers, and team meet-and-greets. Don't miss your chance to launch your career in customer service with a leader in the industry!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet or exceed weekly performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to escalate complex issues
- Adhere to company protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends and flexible shifts
- Proficient with Microsoft Office and CRM software
- Type 35+ WPM with high accuracy
- Positive attitude and resilience under pressure
- Valid work authorization required