Job Description
Join our award-winning customer service team and get paid daily for your work! Prime Support Solutions is seeking motivated Customer Service Representatives for immediate contract positions in Raleigh, NC. Enjoy flexible scheduling, no weekends, and rapid onboarding. Perfect for students, gig workers, or anyone needing quick access to earnings. Our clients include Fortune 500 brands offering competitive pay and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with escalation teams for complex resolution
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Available for 8-5pm weekday shifts
- US work authorization and background clearance