Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with daily pay options! We're seeking empathetic professionals to deliver exceptional support to our clients across Jacksonville, FL and Georgia. This full-time role offers competitive compensation, comprehensive training, and the opportunity to make a real impact—all from the comfort of your home. If you're passionate about helping others and want financial stability without waiting for biweekly checks, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues when needed
- Meet daily performance metrics including call volume and resolution targets
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center settings
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with Microsoft Office and CRM platforms (e.g., Salesforce)
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must reside in Jacksonville, FL or Georgia state