Job Description
Join our award-winning call center team in Detroit! We're seeking motivated individuals for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. No experience necessary – we'll teach you everything you need to succeed in a dynamic customer service environment.
What We Offer:
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- Health benefits and retirement plans
- Advancement opportunities within the company
- Modern, supportive workplace culture
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries, complaints, and technical issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work independently and in a team
- Basic computer proficiency and typing skills
- Flexibility to work weekends (Sat/Sun)
- Customer service mindset with patience and empathy
- Reliable transportation to our Detroit location