Job Description
Join FlexPay Solutions and transform your career with our revolutionary daily pay program for Customer Service Representatives! Enjoy the freedom of working remotely from anywhere in the United States while making an immediate impact. We're seeking empathetic problem-solvers to deliver exceptional customer experiences for Fortune 500 clients in the financial services sector. With our industry-leading pay system, you'll access your earnings daily—no more waiting for payday!
Why FlexPay Solutions?
- Daily Pay: Get paid instantly for your work through our proprietary payment platform
- Remote Flexibility: Work from home with full benefits and equipment provided
- Career Growth: Clear advancement paths to team lead and specialist roles
- Impact: Resolve complex issues that directly shape customer loyalty
- Support: 24/7 technical support and dedicated career coaches
Responsibilities
- Handle 50-75 inbound/outbound customer interactions daily via phone, email, and chat
- Resolve billing inquiries, payment disputes, and service escalations with empathy
- Document interactions in Salesforce with 98% accuracy and compliance standards
- Meet/exceed KPIs: 95% CSAT, <30s AHT, and <15% abandonment rate
- Collaborate with fraud prevention team on high-risk account investigations
- Maintain detailed knowledge of PCI compliance and financial regulations
- Participate in bi-weekly training to master new product features
Qualifications
- 3+ years B2B customer service experience in finance or SaaS
- Proven ability to de-escalate complex financial disputes
- Advanced proficiency with CRM platforms (Salesforce/Zendesk)
- Strong typing skills (45+ WPM) and multi-tasking ability
- Experience with remote work tools (Zoom, Slack, Asana)
- Excellent analytical skills for transaction reconciliation
- High school diploma; bachelor's degree preferred