Job Description
Join Peak Support Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives to deliver exceptional remote support from home. Enjoy immediate access to your earnings while serving diverse clients across Georgia and Colorado Springs. No commutes, no delays – just flexible, impactful work with industry-leading benefits.
Your Impact: As a cornerstone of our client success team, you'll resolve complex inquiries, build lasting customer relationships, and drive satisfaction metrics. Our cutting-edge technology and comprehensive training ensure you're equipped to excel from day one.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and client portals
- Meet/exceed KPIs: First Call Resolution (85%+), CSAT (90%+)
- Collaborate with specialists on complex escalations
- Participate in continuous improvement initiatives
- Maintain compliance with PCI and HIPAA standards
Qualifications
- 1+ years customer service/call center experience
- High-speed home internet and quiet workspace
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screen
- Must reside in Colorado Springs or Georgia