Job Description
Join our dynamic team at Global Communications Solutions and kickstart your career immediately! We're seeking energetic Call Center Representatives for weekend shifts in Raleigh, NC. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for those seeking flexible schedules without compromising on career advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude and problem-solving mindset