Job Description
Are you a people-person looking for a stable career with weekly pay and an immediate start? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in North Carolina. We pride ourselves on providing exceptional support to our clients and are looking for individuals who are eager to learn and grow.
As a key member of our support team, you will be the face of our company, ensuring our customers receive the top-tier service they deserve. We offer a supportive work environment, competitive pay, and opportunities for advancement.
Responsibilities
- Resolve Customer Inquiries: Handle incoming calls, emails, and chat requests with patience and professionalism.
- Issue Resolution: Troubleshoot problems and provide accurate solutions to ensure customer satisfaction.
- Record Management: Maintain and update customer accounts and interaction logs in our CRM system.
- Process Orders: Accurately process returns, exchanges, and other transactions as required.
- Performance Metrics: Meet and exceed daily and weekly KPI targets for call handling and customer satisfaction scores.
- Team Collaboration: Communicate effectively with team leads and other departments to resolve escalated issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or call center operations.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Soft Skills: Strong problem-solving abilities and a customer-centric attitude.
- Reliability: Must be punctual and available to work scheduled shifts, including weekends or holidays if needed.