Job Description
Join our dynamic customer experience team as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support while enjoying flexible scheduling. Immediate start available for motivated professionals in Pennsylvania who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive training, and opportunities for growth in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols while maintaining customer satisfaction
- Document interactions accurately in CRM systems and update customer records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail setting
- Exceptional communication skills with clear articulation and active listening
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution techniques
- Flexible availability including evenings and weekends
- Ability to multitask effectively in a high-volume environment