Job Description
Join ConnectSphere Solutions' award-winning customer service team in Wichita! We're seeking dynamic individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a supportive environment with immediate start opportunities. Perfect for career changers and entry-level professionals seeking rapid advancement.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce database
- Meet/exceed daily performance metrics (quality/speed)
- Collaborate with team to improve service processes
- Adapt to evolving product knowledge requirements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Basic computer proficiency (Windows/MS Office)
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends/shifts)
- Positive attitude with problem-solving mindset