Job Description
Join our award-winning customer service team in Wichita and experience the freedom of daily pay! We're seeking passionate individuals to represent our innovative fintech platform, serving diverse clients with empathy and efficiency. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are recognized daily. Perfect for career changers and experienced professionals alike – start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Collaborate with billing and technical teams for complex escalations
- Document interactions accurately in Salesforce and maintain compliance standards
- Identify upsell opportunities through active listening and product knowledge
- Participate in weekly training to enhance service skills and product expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear, professional demeanor
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening