Job Description
Launch your career with Texas Customer Solutions Inc. – a premier call center provider recognized for employee growth and innovation! We're seeking motivated Entry-Level Call Center Representatives to join our dynamic Austin team. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways. Our modern facility offers a collaborative environment where your voice matters. Special Hiring Event: Attend our exclusive Texas recruitment fair on May 25th for on-the-spot interviews and fast-tracked hiring!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
- Support seasonal campaigns as needed
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (evenings/weekends required)
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with problem-solving mindset
- Authorized to work in the US