Job Description
Join our award-winning customer service team and enjoy the flexibility of working from home in Memphis! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and ongoing professional development in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex issues
- Participate in continuous training programs
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible hours including weekends
- Strong problem-solving and multitasking abilities