Job Description
Join our award-winning customer service team and experience the freedom of daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional support from our Wichita, KS headquarters. No more waiting for biweekly paychecks – access your earnings daily while building a rewarding career in a dynamic, supportive environment.
At Apex, we invest in your growth with comprehensive training, flexible scheduling, and advancement opportunities. Enjoy modern workspaces, competitive benefits, and the satisfaction of helping thousands of customers daily. Ready to transform your work-life balance? Apply today and start earning tomorrow!
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in CRM system with 98% compliance
- Meet/exceed performance metrics: 85% CSAT, 25+ calls/day, <30 AHT
- Collaborate with team leads to improve service quality and processes
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities and cross-reference customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Type 40+ WPM with 95% accuracy in data entry
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with neutral accent
- Ability to work flexible shifts (evenings/weekends as needed)
- Strong problem-solving skills and emotional intelligence
- Pass background check and drug screening