Job Description
Join Our Growing Team in Detroit!
Are you seeking a stable career with weekly pay and paid training? Apex Support Solutions is now hiring Customer Service Representatives to join our dynamic team. We pride ourselves on providing top-tier support to our clients and value our employees above all else.
Why Apply?
- Competitive hourly rate ($18 - $22/hr).
- Weekly paychecks for your hard work.
- Comprehensive paid training program.
- Health, dental, and vision insurance options.
- Career advancement opportunities.
If you have a passion for helping others and want to work in a supportive environment, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction scores.
- Accurately process orders, returns, and exchanges using the company CRM system.
- Provide product and service information to customers to help them make informed decisions.
- Maintain detailed and up-to-date customer records in the database.
- Collaborate with the sales and technical teams to escalate complex issues when necessary.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a customer-first mindset.
- Reliable high-speed internet connection and a quiet workspace are required for remote/hybrid roles.
- Previous customer service experience is preferred but not mandatory for the right candidate.