Job Description
Join Global Connect Solutions as a Full-Time Customer Service Representative in Portland, VA! We're hosting an exclusive hiring event for motivated individuals seeking a rewarding career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. No experience required – we provide paid training!
Why Join Us?
- Competitive hourly wages with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Reliable transportation to our Portland, VA location