Job Description
Join ConnectCare Solutions for an immediate customer service role in our Jacksonville call center! We're hosting a hiring event to fill multiple openings for motivated individuals seeking stable careers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide paid training!
As a Customer Service Representative, you'll be the first point of contact for our clients, delivering exceptional service while resolving inquiries efficiently. This is your opportunity to launch a rewarding career in a growing industry with immediate start dates available.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and problem-solving mindset
- Pass background check and drug screen
- Reliable transportation to Jacksonville office
- Legal authorization to work in the US