Job Description
Join our dynamic team as a Customer Service Representative and deliver exceptional support experiences. This immediate-start role offers flexible hours and competitive compensation in Charlotte's thriving tech sector. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed customer satisfaction and resolution metrics
- Participate in ongoing product training sessions
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency in CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Available for evening/weekend shifts
- Positive attitude and problem-solving mindset