Job Description
Join our elite customer support team as a Chat Support Specialist for our night shift operations in Dallas! We're hosting an exclusive hiring event for tech-savvy communicators to deliver exceptional virtual assistance through our cutting-edge chat platform. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on growth and recognition.
As a night shift specialist, you'll be the digital face of our brand, resolving complex inquiries with speed and precision. This role offers unparalleled flexibility for night owls and career advancement opportunities within our expanding tech ecosystem.
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve customer inquiries with 95%+ satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier-2 teams for technical escalations
- Maintain product knowledge through continuous training
- Monitor chat queues and SLA compliance
- Identify process improvement opportunities
- Participate in monthly performance reviews
Qualifications
- Minimum 1 year chat/email support experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM
- Exceptional written communication skills
- Ability to multitask across 3-4 chat sessions
- Strong problem-solving abilities
- Night shift availability (11 PM - 7 AM CT)
- High school diploma or equivalent required