Job Description
Join our award-winning call center team in San Jose! We're hosting an exclusive hiring event for motivated individuals ready to start their career immediately. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions matter.
Why work with us?
- Same-day interviews and offers
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (35+ WPM)
- Proficient with Windows applications
- Excellent verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening