Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career immediately! We're hosting a dedicated hiring event for motivated individuals in Louisville, KY. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries, complaints, and technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex customer escalations
- Maintain high customer satisfaction metrics (CSAT > 90%)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced, high-volume setting
- Positive attitude and resilience under pressure
- Available for flexible shifts including evenings/weekends