Job Description
Join our award-winning team immediately! Global Solutions Group is seeking energetic Customer Service Representatives for fully remote positions based in Virginia Beach. Enjoy flexible scheduling, comprehensive benefits, and uncapped earning potential while delivering exceptional support to Fortune 500 clients. No commute required – just your home office and dedication to excellence.
What We Offer:
- Immediate start with paid training
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Equipment stipend for home office setup
- Career advancement pathways
Responsibilities
- Handle inbound/outbound calls for high-volume client accounts
- Resolve customer inquiries regarding billing, products, and services
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to optimize service delivery
- Participate in monthly training sessions for product updates
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)
- Typing speed of 35+ WPM