Job Description
Join our award-winning customer service team and make an immediate impact! GlobalConnect Solutions is seeking passionate Customer Service Representatives for immediate openings in both Seattle, WA and North Carolina. No experience necessary – we provide comprehensive training and rapid onboarding. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment.
Why Join Us?
• Weekly pay and comprehensive benefits
• Career growth paths into leadership
• Remote and hybrid options available
• Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Proactively identify upsell opportunities
- Maintain deep product knowledge through continuous training
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with CRM software (Salesforce experience a plus)
- Positive attitude and resilience under pressure
- Authorized to work in the US (required)