Job Description
Join our award-winning customer service team in Oakland! We're seeking dynamic individuals for immediate full-time roles with same-week start dates. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. No weekends or evenings required!
As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive customer loyalty. We provide paid training and clear growth paths to leadership positions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 5-minute SLA
- Process orders, returns, and payment adjustments using Salesforce CRM
- Collaborate with technical support teams for complex issue escalation
- Maintain 95%+ customer satisfaction score with personalized solutions
- Document all interactions and update customer profiles in real-time
- Participate in weekly team training and performance improvement sessions
Qualifications
- 1+ years of customer service experience in B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Ability to work rotating shifts (8AM-6PM PST)
- Spanish fluency required (bilingual certification preferred)
- Associate degree or equivalent combination of education/experience