Job Description
Join our award-winning team as a Customer Service Representative in Raleigh, NC! We're hiring immediately for full-time contract roles with daily pay – no waiting for biweekly checks! Perfect for motivated professionals seeking work-life balance and rapid compensation. Enjoy comprehensive training, flexible scheduling, and a supportive environment where your success matters.
What We Offer:
• Daily pay via direct deposit
• Paid training and certification
• Flexible day/evening shifts
• Performance-based bonuses
• Growth opportunities to leadership roles
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document all interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90%+ satisfaction rate
- Collaborate with tech teams to resolve complex escalations
- Proactively upsell premium services during customer interactions
- Maintain product knowledge through weekly training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficient in CRM software (Salesforce/Zendesk experience)
- Typing speed: 40+ WPM with 95%+ accuracy
- Exceptional active listening and de-escalation skills
- Reliable transportation to our Raleigh headquarters
- Ability to pass background check and drug screening
- Must start within 48 hours of offer acceptance