Job Description
Join Kansas City's fastest-growing customer service team with immediate openings! We're seeking motivated individuals to deliver exceptional experiences for Fortune 500 clients in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic, supportive environment. Perfect for career changers and experienced professionals alike.
What We Offer:
- Weekly pay with performance incentives
- Free parking and metro pass assistance
- Health/dental/vision benefits (Day 1 eligibility)
- Tuition reimbursement program
- Modern collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols for sensitive data handling
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center ideal)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts (including evenings/weekends)
- Resilience under pressure with conflict resolution skills
- Passion for helping others and positive attitude