Job Description
Join our dynamic team as a Customer Service Representative in Charlotte, NC and experience the freedom of daily pay! We're seeking motivated professionals to deliver exceptional support while enjoying immediate compensation for every shift worked. This temporary position offers flexible scheduling and the opportunity to build valuable skills in a fast-paced environment. Perfect for those seeking financial flexibility without waiting for bi-weekly paychecks. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics including call volume, resolution time, and customer satisfaction scores
- Proactively identify upsell opportunities to enhance customer experience and revenue
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in call center or support environment
- Exceptional verbal/written communication skills with strong attention to detail
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible hours including evenings and weekends as needed
- Reliable transportation to our Charlotte office for onboarding and training