Job Description
Join our award-winning customer service team in Minneapolis and launch your career with comprehensive paid training! At Apex Solutions Group, we're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting relationships with our diverse clientele. Enjoy competitive benefits, growth opportunities, and a collaborative culture that values your development.
What We Offer:
• 4 weeks of fully paid hands-on training
• Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Paid time off and flexible scheduling
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Proactively identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening