Job Description
Join our elite customer service team in sunny San Francisco! We're seeking dynamic professionals to start immediately with weekly paychecks. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while delivering exceptional support to Fortune 500 clients. Our modern downtown office offers stunning bay views and a collaborative culture focused on growth and recognition.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM systems and internal knowledge bases
- Meet/exceed quality metrics (CSAT >90%, AHT <180s)
- Collaborate with billing and technical teams for complex escalations
- Document all interactions in Salesforce with 100% accuracy
- Participate in bi-weekly training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Salesforce or Zendesk platforms
- Strong typing skills (40+ WPM) and multitasking ability
- Exceptional communication in English and Spanish (bilingual preferred)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree a plus)
- Pass background check and drug screening