Job Description
Are you a dedicated problem solver looking for an immediate start? Apex Support Solutions is seeking a highly motivated Local Customer Service Representative to join our thriving night shift team in Los Angeles, CA. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring they receive exceptional support during the evening hours. We pride ourselves on our fast-paced environment and are looking for individuals who thrive in a dynamic setting.
Why Join Us?
- Immediate Start: Begin your new career path within days.
- Night Shift Premium: Earn up to $25/hour with our competitive shift differential.
- Modern Environment: Work in a state-of-the-art facility.
We are looking for candidates who are available to work rotating night shifts and are ready to deliver excellence.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a focus on speed and accuracy.
- Resolve complex customer issues and complaints efficiently, ensuring high satisfaction scores.
- Document all customer interactions, account details, and transactions accurately in our CRM software.
- Maintain a positive and professional demeanor while representing the company brand during night operations.
- Collaborate with the logistics and technical support teams to troubleshoot and resolve issues.
- Proactively identify opportunities to improve service processes and customer experience.
Qualifications
- High school diploma or GED equivalent is required.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM or similar).
- Strong verbal communication skills and a clear, professional telephone voice.
- Proficient in using computers and navigating web-based applications.
- Previous experience in customer service or call center environments is preferred.
- Ability to work independently and as part of a night shift team.