Job Description
Join Charlotte Connect Solutions as a Night Shift Call Center Representative and launch your career with industry-leading paid training! We're seeking dedicated professionals to deliver exceptional customer service during overnight hours in our Columbus, Ohio facility. Our comprehensive 4-week paid training program ensures you're fully equipped to handle inbound/outbound calls, resolve inquiries, and drive customer satisfaction. Enjoy competitive hourly pay starting at $18.00, with performance-based raises up to $24.00. We offer flexible scheduling, health benefits, and a dynamic team environment perfect for night owls looking for career growth.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns efficiently
- Maintain accurate call logs and documentation in CRM systems
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team leads to optimize service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Flexibility to work nights (11 PM - 7 AM) including weekends
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation and consistent attendance record
- No prior criminal history involving fraud or financial crimes