Job Description
Join Atlanta's premier call center and transform weekend downtime into career growth! MetroConnect Solutions is seeking dynamic Customer Service Representatives for our weekend shift team. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture while serving Georgia's top brands. No nights or weekdays required – perfect for students, parents, or anyone seeking weekend flexibility with full-time impact.
As a weekend team member, you'll deliver exceptional customer experiences through phone, chat, and email support. Our Atlanta facility offers modern amenities, free parking, and on-site training. This role includes performance-based bonuses and opportunities for advancement to team lead positions.
Responsibilities
- Handle inbound customer inquiries with empathy and efficiency across multiple channels
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with weekday teams to ensure seamless customer handoffs
- Participate in weekend team huddles and performance reviews
- Adhere to HIPAA/FERPA compliance standards for sensitive data
- Contribute to process improvement initiatives for weekend operations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Weekend availability (Saturday/Sunday, 8am-8pm shifts)
- Ability to type 35+ WPM with strong attention to detail
- Basic knowledge of telecom/utility industries preferred
- Reliable transportation to downtown Atlanta facility