Job Description
Ready to launch your career? Join our exclusive Hiring Event for Customer Service Representatives in Charlotte, NC!
ConnectCare Solutions is seeking passionate individuals with no prior experience to join our dynamic support team. We provide comprehensive paid training and career growth opportunities. Perfect for recent graduates, career changers, or anyone seeking a fresh start in a rewarding customer-focused role. Join us on August 15th at our Charlotte headquarters for on-the-spot interviews and same-day offers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores through positive interactions
- Adhere to compliance protocols and data security standards
Qualifications
- No prior experience required – we train from day one!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience and patience in high-pressure situations
- Must be available for day/evening/weekend shifts
- Reliable transportation to our Charlotte location