Job Description
Join our dynamic team at CityConnect Solutions for an exciting career in customer service! We're hosting a hiring event specifically for motivated individuals in Cleveland with no prior experience needed. As a Local Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional service while building your professional skills in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for growth. Don't miss your chance to launch your career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases when needed
- Maintain detailed knowledge of company products and services
- Meet daily performance metrics for call quality and resolution times
- Actively participate in ongoing training and development sessions
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Cleveland location
- Must be available for weekday shifts (8 AM - 6 PM)