Job Description
Join our dynamic team as a Local Customer Service Representative in Houston, TX! We're seeking dedicated professionals to deliver exceptional customer experiences during night shifts. Enjoy competitive pay, comprehensive training, and immediate start opportunities. This role is perfect for night owls who thrive in fast-paced environments and want to make a real impact in their community. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Maintain product knowledge through continuous training updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a call center environment
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Spanish bilingualism strongly preferred