Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals with no prior experience for our call center team in Chicago, IL. Enjoy comprehensive paid training and competitive benefits while making a real impact. Join our supportive team environment where your growth is prioritized.
What We Offer:
- Full paid training program (4 weeks)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance & security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (Windows, MS Office)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Chicago office
- Must pass background check/drug screening
- No experience required – training provided!