Job Description
Launch your career in customer service with our comprehensive paid training program! Tucson Connect Solutions is seeking motivated individuals to join our dynamic team as part-time Customer Service Representatives. No prior experience required – we provide all the training you need to succeed. Enjoy flexible schedules, competitive pay, and a supportive work environment in the heart of Tucson.
Our 3-week paid training program covers industry-leading CRM systems, conflict resolution techniques, and product knowledge. Upon completion, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our award-winning service culture. This is your opportunity to grow professionally while making a real impact in our community.
Responsibilities
- Handle 50-80 customer interactions daily via phone, email, and chat
- Resolve billing, technical, and product inquiries with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong typing skills (40+ WPM) and basic computer proficiency
- Excellent verbal/written communication in English
- Ability to multitask in fast-paced environment
- Previous customer service experience preferred but not required
- Reliable transportation to our downtown Tucson facility
- Flexible availability (weekdays/evenings/weekends)
- Positive attitude and commitment to continuous learning