Job Description
Join our dynamic team as a Night Shift Call Center Representative in Dallas, TX! We're offering paid training to kickstart your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Perfect for night owls seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable transportation and consistent attendance
- Flexibility to work nights (11 PM - 7 AM) and weekends
- Positive attitude and problem-solving mindset