Job Description
Join our award-winning customer service team with paid training and weekend shift flexibility in Kansas City! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for career changers, recent graduates, or those seeking work-life balance with weekend schedules.
What We Offer:
• Paid 3-week training program
• Weekend shifts: Sat-Sun 7am-7pm
• Health/dental/vision benefits
• 401k with company match
• Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM system
- Meet performance metrics for resolution time
- Collaborate with team on complex cases
- Adhere to compliance and security protocols
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication
- Basic computer proficiency
- Ability to work flexible weekends
- Customer service mindset
- Problem-solving aptitude
- Reliable internet connection (remote options available)