Job Description
Join our dynamic team at Albuquerque Connect Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences in the heart of New Mexico. Enjoy competitive pay, flexible scheduling, and comprehensive training to excel in this rewarding role.
What We Offer:
• Competitive hourly pay ($15-$18)
• Flexible part-time shifts
• Paid training and career growth opportunities
• Health benefits for eligible employees
• Vibrant team culture with performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account updates accurately
- Document interactions in CRM systems with precision
- Collaborate with team to improve service quality
- Meet performance metrics including CSAT and response times
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends as needed