Job Description
Join our award-winning customer service team in Oakland and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while growing your career in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. If you thrive in problem-solving and building customer loyalty, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree a plus
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening